What The Actineon Warranty Does Not Cover
Actineon’s warranty does not cover any of the following (each a non-warranty event):
Failure resulting from misuse, abuse, neglect, normal wear and tear, accident, disaster, modification, unsuitable physical or operating environment; or improper installation or maintenance by Customer;
Any software programs, whether pre-loaded or shipped with the Product, or installed subsequently;
Servicing not expressly authorized by Actineon in writing;
Problems caused by using accessories, parts or components not supplied by Actineon;
Failure caused by a product for which Actineon is not responsible;
Any non-Actineon products, including those that Actineon may procure and provide with or integrate into a Actineon Product at Customer’s request.
Products for which Actineon has not received payment in full;
The warranty is voided by any unauthorized repair or modification of the Product, or removal or alteration of identification labels or tamper proof seals on the Product or any of its parts or components.
Actineon does not warrant SSDs against wear out or against disk image corruption.
The useful life of an SSD is determined by many factors including, but not limited to: the size of the disk chosen for the deployment and the usage pattern of the application. At a Customer’s request Actineon will provide recommendations regarding disk selections and good practices for SSD’s deployments, but SSDs have a practical limit to their useful life (primarily determined by the number of write cycles a particular Flash storage cell can accommodate). It is the sole responsibility of the Customer to choose an SSD and manage that disk’s contents in a way that will result in a service life that is acceptable for the target deployment.
Actineon will warrant that a disk image, as it leaves the factory, is the disk image mutually agreed upon with a Customer and that Actineon has dutifully replicated and/or installed that image. During deployments there are many sources of potential disk image corruption including, but not limited to: memory leaks, driver corruption, application errors, and improper shutdown of the operating system or application. Therefore, Actineon does not warrant a disk against image corruption during field deployments.